Privacy Policy

Last Updated: September 16, 2025

Ceramic Dental Lab ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://myceramiclab.com/, use our services, or interact with us through SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you purchase our products or services.
• Device & Usage Information: IP address, browser type, operating system, referring URLs, and activity on our website.
• SMS Information: Mobile phone number and consent details when you opt in to receive text messages.

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2. How We Use Your Information

We may use your information to:

• Provide and deliver our products and services.
• Process payments and manage orders.
• Send you service-related communications (e.g., order confirmations, shipping updates).
• Send SMS/text messages (appointment reminders, customer support, promotional offers — if opted in).
• Improve our website, services, and customer experience.
• Comply with legal obligations and prevent fraud.

3. SMS/Text Messaging Terms & Conditions

By providing your mobile number and opting in to receive SMS messages from Ceramic Dental Lab, you agree to the following terms:

1. Message Content

   You may receive messages regarding:

   • Customer support updates
   • Appointment reminders
   • Order confirmations and shipping updates
   • Promotional offers, discounts, and marketing communications (if you opt in)
2. Consent to Receive Messages
   • By entering your phone number on our website or otherwise providing your number, you consent to receive text messages from Ceramic Dental Lab at the mobile number provided.
   • Consent is not a condition of purchase.
3. Message Frequency

   Message frequency will vary depending on your interactions with us.

4. Cost & Data Rates

   Message and data rates may apply, depending on your mobile carrier plan.

5. Opt-Out Instructions

   You can cancel SMS service at any time. Simply text STOP to any message you receive from us. Upon sending STOP, you will receive one additional confirmation message to verify that you have been unsubscribed.

6. Help Instructions

   For assistance, text HELP or contact us at: Smilesruslab@gmail.com or +1 (410) 645-8721.

7. Privacy

   We respect your privacy. Mobile phone numbers and SMS consent information will not be shared with third parties for marketing purposes. For more details, please review our full Privacy Policy.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors that help us operate our website, process payments, or deliver services.
• Legal Requirements: If required by law, regulation, or court order.
• Business Transfers: In the event of a merger, sale, or acquisition.

We do not sell your personal information to third parties.

5. Data Security

We use reasonable security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or deletion of your data.
• Opt out of marketing communications, including SMS.
• Restrict or object to certain processing activities.

To exercise your rights, contact us at Smilesruslab@gmail.com.

7. Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and improve our services. You can adjust your browser settings to disable cookies, but some features of our site may not work properly.

8. Children's Privacy

Our website and services are not directed at children under the age of 13 (or 16 in some regions). We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Ceramic Dental Lab
Email: Smilesruslab@gmail.com
Phone: +1 (410) 645-8721
Address: 6666 Security Blvd, ste 1 (upstairs), Woodlawn, MD. 21207